All orders for in stock products will be processed and dispatched within 48 hours from receipt of payment (Monday to Friday, UK Bank Holidays and weekends excluded). You will receive a shipped notification and tracking number via email once your item is dispatched from our warehouse, once received you will receive your goods within 1-3 working days (Scotland is 1-5 working days). Please make sure someone is available to take delivery of the goods between 8am-6pm. If we have not delivered the products within 30 days of the date given in our acceptance you may cancel the contract and we will refund any money paid by you. When items are out of stock, your order will be dispatched within 48 hours as soon as all products are available.
When goods are received they must be checked for damages before you sign, if this is not possible then please look over the packaging & if there is the slightest mark then sign as damaged as no claims can be processed for goods that have been signed for in good condition or as unchecked. If goods are received damaged then in order for us to send replacements out to you we will require you to send us photographs of all the damaged items along with photographs of the internal and external packaging. No claims can be processed without all these photographs.
Please be aware that our delivery charges are currently to Mainland England & Mainland Wales. The following Scottish postcodes are also included: AB10/11/12/15/16/24/25, EH, DD, DG, FK1-18, G, KA1-26, KA29-30, KY, ML, PA1-19, PH1-10, TD, all other Scottish postcodes are chargeable. Please note we do not deliver to Northern Ireland, Southern Ireland, Scottish Islands, Orkney Islands, Shetland Islands or Channel Isles.
Our delivery service can only be delivered to the main entrance door of your property, the driver is unable to enter the property due to insurance purposes.
Privacy & Security
In accordance with the Data Protection Act 1998, Decorative Bathrooms Systems Limited takes the privacy of all its customers very seriously. The information we collect is not released to any third parties and will only be used to fulfill your order and create a more personalised shopping experience. The information that you provide about yourself when placing an order with us will only be used to complete your order and will not be shown, rented or sold to any third parties. Credit Card numbers are not stored in our database and we only keep on file the last 4 digits in cases where we need to verify the card that was used. The payment information is transmitted via a Secure Encrypted Server to our payment processor (Sage Pay) to verify the credit card and place an authorisation for the order total. The orders are only accepted once the authorisation and address verification are all clear. A unique ID is associated with the order for purposes of billing the previous authorisation. This ID cannot be used to place further authorisations and it contains no identifiable link to the credit card number.
Returns & Replacements
In the unlikely event that you are not entirely satisfied with your goods purchased from our website, or you simply changed your mind, you may return your goods to us in their original condition with all relevant documentation within 14 days from the date your order is received. You, the consumer will pay the cost of returning the goods. We will provide you with a refund within 14 days of receiveing the goods in their orginial condition. Any special offer or special order items are non refundable. When returning an item, the parcel is your responsibility until it reaches us.
Please ship your package back to the following address: DBS, Unit 28, Carlyon Road Industrial Estate, Atherstone, Warwickshire, CV9 1JH
If we shipped you the wrong product:
We are sorry to hear this! If the product you have received is not the one you ordered, please contact us, as we may need to ask you to return it in its ‘original condition’: In its original packaging with all relevant documentation, within 14 days from the date you received your order. Refunds will be issued within 14 days of receipt of the returned goods. A refund will be issued for the postage paid to return the goods to ourselves only when the item(s) is found to be incorrectly supplied from the original order. Please note that when returning an item, the parcel is your responsibility until it reaches us.
If your product arrived damaged or faulty:
We are sorry to hear this! If the product has been damaged in transit or is faulty, please email us photographic evidence of the damages and how many products were damaged or faulty. Along with photographic evidence of the internal and external packaging. We will then issue a refund or replacement (whichever is requested by yourselves and dependent upon availability). No claims can be processed without all of the photgraphic evidence requested. No claims can be processed for goods that have been signed for as received in good condition, 'Unchecked' will not be acceptable. All goods must be checked for damages before signing.
You can order and pay online by all major credit & debit cards also PayPal. We do not retain your details, which mean that you will need to resubmit this information each time you place an order with us.
Products, Pricing & Promotions
All prices for items displayed on our website exclude VAT and are shown in Great British Pound Sterling. Every care has been taken to ensure the accuracy of description, specifications, colour and price of all products, however, Decorative Bathroom Systems Limited reserves the right to change our product specifications and pricing at any time. We cannot be made responsible for the colours that are on our website, samples can be provided on request for you to see the actual colour.
If you have any queries or enquiries about your order or delivery then please feel free to contact us on +44 (0)1827 714 255 or fill out our online contact form and a member of our customer services team will be happy to help. Lines are open Monday to Friday 9am to 5pm (except Bank Holidays).
At Decorative Bathroom Systems, we endeavor to make your shopping experience as easy as possible. If you not entirely satisfied with any aspect of our service for any reason, please contact us on +44 (0) 1827 714 255 or fill out our online contact form and a member of our customer services team will be happy to help. Lines are open Monday to Friday 9am to 5pm (except Bank Holidays). We welcome your feedback, be it positive or negative, so we can provide our customers with the best possible service. Complaints are dealt with quickly, fairly and effectively and all information exchanged will be confidential. We will respond to all complaints within five working days.