"23rd October 2004,
Messrs Arch,
My wife and I wish to pass on our appreciation to all at DBS after the refurbishment of our bathroom week commencing 18th October 2004.
Right from the start when choosing our bathroom with your company we have been very pleased with the service you offer.
Most of all we wish to pass on our thanks to the team of gentlemen you sent to our home to complete the installation of our luxury bathroom. The whole team were extremely efficient and displayed a very professional attitude to both their work and our home. We are very pleased with the work they carried out.
Because of this high level of service we will be recommending your company to everyone we know.
Yours sincerely,
RC & CC"